Get in Touch With Us
Got a question about something you have read on kinderkare.co.uk, spotted an error, or want to flag a change at one of the casinos we cover? This page explains how to reach us, what we can help with, and what we cannot.
How to Reach the Editorial Team
The quickest way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days, though this can stretch a little during busier periods.
To help us route your message correctly, please tell us upfront what your enquiry relates to — a specific review, a bonus term, a payment issue, or something else. A screenshot or a link to the page you are referring to also helps us look into it faster.
What We Can and Cannot Help With
We are an independent research and comparison site. We publish reviews of casinos not on GAMSTOP, explain how bonuses and wagering requirements work, and set out what UK players should check before signing up anywhere. That means there are some things we are well placed to answer, and others that sit with the casino operator or your bank instead.
- Questions about our reviews — If something in one of our write-ups is unclear, or you would like more detail on how we assessed a particular site, we are happy to explain our reasoning.
- Corrections and updates — Casino offers, terms and ownership can change. If you have noticed information that looks out of date — a bonus that has been withdrawn, a payment method that no longer works, or a licence detail that has changed — please tell us so we can check and update it.
- Content suggestions — If there is a topic around non GamStop casinos, payments or game types you would like us to cover in more depth, we take reader suggestions seriously when planning new content.
- General feedback — Positive or critical, we would rather know how our content is actually used than assume.
What we cannot do is intervene in a dispute between you and a casino, process a withdrawal on your behalf, or advise on individual gambling decisions. For a broader look at how these sites work and where they rank, our guide to the best non GamStop casinos is a good starting point before you contact us with a comparison question.
If You Have a Problem With a Casino
Casinos operating without a UK Gambling Commission licence sit outside the Commission's dispute resolution process and outside GAMSTOP's self-exclusion scheme. If you have a withdrawal dispute, an account issue or a complaint about a specific site, the first step is the casino's own customer support and complaints procedure — most publish this in their terms and conditions. We can point you towards general information on how these processes tend to work, but we are not able to chase a payment or resolve a complaint for you, since we are not the operator.
If gambling is causing you difficulty, GamCare offers free, confidential support and can be contacted separately from anything on this site. Mentioning this in your message to us will not embarrass anyone — we would rather you reached out than not.
What Happens Once You Get in Touch
- Your message reaches a member of our editorial team, not an automated inbox.
- We check it against the relevant page, bonus terms or casino information before replying.
- You get a reply from a person, usually within two working days.
- If a correction is needed, we update the affected page and, where useful, note when it was last checked.
Before You Write In
A few readers ask us to recommend "the best" casino for their situation. We do not give personal recommendations by email — our rankings and the reasoning behind them are set out on the site itself, including strengths, limitations and the terms attached to each offer, so you can weigh them up against your own priorities.
Thanks for taking the time to visit this page. We would rather hear from a reader who has spotted something wrong than publish content that goes unchecked.